Brief

This member-owned, mid-sized private health fund had experienced growth alongside industry and regulatory shifts, meaning organisational changes were needed quickly in order to remain competitive while providing a high level of service and product quality to members.

Solution

Blue Seed partnered with the CEO, executive team and heads of transformation and capability to develop a single view of change to bring clarity and confidence to all, including:

• Mapping operational peaks to understand when change capacity was limited, then overlaying planned organisational changes to identify which parts of the business would be most impacted
• Producing a final change map, with the executive team and senior leaders aligned to it, as well as recommending strategic change management actions, timings and impacts for each major project
• Maturing change management governance, methodology and behaviours with a tailored framework and templates to enable project teams to identify change needs rapidly and comprehensively, then plan and execute change delivery at a faster rate.

Results

By coaching and mentoring the executive team, we helped develop change leadership capability and create a clear view of all changes, how they impact the business and what planning decisions needed to be made to facilitate the planned volume and pace of change; the organisation was left equipped with reusable assets to support effective change delivery.