Strategically-aligned learning framework enables service workforce of the future
Service delivery issues, performance issues, site-specific failures and profit loss were attributed to fundamental gaps in the delivery of training to staff. The brief was to deep dive into the current state to confirm the best starting point and approach to improve training effectiveness for 2,000 team members. Based on this analysis, Blue Seed was engaged to develop a comprehensive training framework where there were limited existing structures or on the ground learning capability. The target audience was diverse and disparate with underlying language and literacy barriers.
The frameworks, materials and procedures that were developed filled a significant gap in the training structure, providing a best practise model that was easy to implement for a series of client quick wins.
Our consultants have been ideally placed for this assignment by exhibiting:
- strong project management, stakeholder management and design expertise
- ability to build fit-for-purpose training management frameworks and toolkits in a short, focused engagement window
- delivering quick wins to provide immediate value and momentum for the training team.
All signs are positive that the solution developed will have a direct impact on the strategic performance indicators that shaped the initial brief.
As a result of the change diagnostic the Contract Manager decided to focus on the cultural and employee engagement aspect of the original brief. Blue Seed Consulting was further retained by the client to co-design and deliver High Performance Team training to all their supervisors, as well as assist the client to develop a communications strategy to improve employee relations.
The development of the training adopted the leader led principal and all sessions were delivered by their own managers and Blue Seed was instrumental in ensuring that the managers were equipped and confident to deliver the agreed material.