Your strategy isn’t the problem; the way the organisation works might be.
When your strategy is clear, but the organisation isn’t built to deliver it, we co-design an operating model with the people who will live in it, and stay alongside until it’s working.
Operating models, designed to land
Most operating models were never designed deliberately. They evolved through mergers, hires, reorganisations and workarounds. If any of the following statements resonate with you, we can help.
Strategy
The strategy has shifted
Your organisation is still wired for the old direction, with legacy structures, workflows and decision habits slowing execution.
Growth
Work has become harder than it should be
You have grown organically and the way work flows now creates duplication, friction and unclear accountability.
AI and automation
Technology is changing the work
AI and automation are reshaping roles, and you need a deliberate plan for how people and technology work together.
Integration
Two organisations need to become one
You have merged or acquired and need to integrate work, roles, governance and capability without losing momentum.
Adoption
The design exists, but is not being lived
Your operating model is present on a slide, but day-to-day behaviours, routines and decisions have not changed.
Productivity
You need to lift performance fairly
You need productivity, offshoring or outsourcing decisions to be designed and executed in a way that is fair, clear and practical.
Operating model, defined
An operating model describes how your organisation actually works to deliver its strategy: the structures, roles, accountabilities, workflows, decisions and capabilities that make work happen. When strategy changes, and the operating model doesn’t, performance stalls, and the cost of change keeps rising.
The benefits
An operating model your people will actually adopt
A well-designed operating model removes the friction that quietly slows your business and replaces it with a way of working your people understand, trust and own. We design every engagement to deliver five outcomes:
1
Performance
A sustainable uplift that may be a mix of financial, operational, customer or people outcomes.
2
Strategic alignment
The right capabilities pointed at the right priorities, ready to evolve as your environment shifts.
3
Clarity
Teams are clear on who does what, who decides what, and how the work happens end to end.
4
Adoption
A model designed with the people who will work in it, so adoption is faster, and benefits show up sooner
5
Capability
Internal muscle to sustain and evolve the model, without ongoing reliance on consultants.
How we help
We meet you where you are
Exploring a hypothesis, scoping a problem, designing the future state, or making an existing design land. Every engagement is senior-led, conflict-free and bespoke to your context, with phased commercial models.
Our services include:
Explore
Operating model exploration
Executive conversations to test whether you have an operating model problem worth investing in.
Diagnose
Operating model health check
A fast, light-touch diagnostic to confirm where the issues sit and what to do about them.
Assess
Current state assessment
A clear picture of how the business works today, and the choices you need to make.
Design
Operating model design and plan
A future-state operating model and a credible business case for delivering it.
Adopt
Implementation and adoption
The full lift, from design to a model that’s being lived day to day.
Advise
Operating model advisory retainer
Independent operating model advice on tap.
Our approach
Disciplined thinking, honest diagnosis and the right people in the room.
There are no cookie-cutter operating models. The right design depends on your strategy, your people and how work really happens today.
Our approach is built around five principles we apply to every engagement:
Understand before we redesign
We diagnose formal and informal ways of working before proposing change. The real organisation is rarely the one on the org chart.
Design with, not for
The strongest designs are built with the leaders and teams who will live in them.
Hold a holistic view
Good models serve commercial performance, political reality, human experience and community impact.
Use the right rigour
Enough analysis to earn confidence, enough momentum to stay useful. The goal is better decisions, not better decks.
Build capability, not dependency
We transfer knowledge throughout the engagement so your team can sustain and evolve the model.
