July 1, 2016Change behaviours Giving back
NDIS: a “once in a generation” change for the Care Provider industry
If you need information about becoming a care provider
or want more details about the NDIS call 1800 800 110 or go to the NDIS website
The first of July conjures up sensationally snug images of warm winter coats, hot chocolate by the fireplace and TV series marathons. However, if you are in the Care Providing industry, this is certainly not a day to shut the door on the winds of change.
The National Disability Insurance Scheme (NDIS) begins today, and it is set to shake up the industry as a whole and turn all business and operating models on their heads.
What does the NDIS mean for Care Providers?
In a nutshell, the NDIS will see people with a disability in Australia empowered with the ability to choose the support they wish to receive.
The National Disability Insurance Agency will no longer provide block funding to organisations as it has shifted to an individual funding model.
Care Providers will now focus not only on delivering the service but about making their service stand out against competitors. That will place an even greater focus on the way they operate their business – the way they think, realign their people, processes and systems to a more client-centric approach.
New change, new opportunities
Let it be said again that this is a ‘once-in-a-generation’ change affecting the industry as a whole, so the change cannot be underestimated or over-simplified. Chairman of the National Disability Insurance Agency, which runs the NDIS, has said in the Australian Financial Review, “it will open up a whole new marketplace for disability services. There will be huge opportunities, not just for the not-for-profit sector but also for for-profit providers.”
Focusing only on one element alone, such as implementing a good technology solution or having a great marketing campaign, won’t be enough for a change of this magnitude.
Here are some considerations:
- Clients – how are you helping your clients and/or their carers through this change and being their advocate so that they get the best support to achieve their outcomes? How are you branding and marketing yourselves to a whole new market?
- Operating Model – without calling out the elephant in the room about how the entire cash flow of the business has changed, how are you re-looking at your operating model which may have previously been structured around receiving large block funds of money and delivering services according to progammes? Are you geared to deliver as the market opens up to you?
- People – how have you empowered, trained and readied your workforce for this change? What additional skills would they need to support clients through the change and provide clients with a bouquet of service offerings as well?
- Process & Policies – are your processes and policies still stuck in the old way of working?
- Systems – how are your technology systems supporting a more agile, dynamic and fluid way of working for leaders, managers and support workers alike? The market offers a plethora of excellent tools specifically engineered for the Care Provider industry, so have you found the right fit?
- Environment – are you thinking about the competition, not just the obvious but new competition arising from potential labor brokers? How are you engaging with other players in the market? How are you leveraging expertise within and without your organisation?
This is not the end…
While the NDIS focus is in the disability realm, it is safe to suggest that individual funding may become a more common trend for other government agencies for care in the next few years. It is time to leverage expertise, both within and without your organisation.
Chat to us about facing the change intelligently.
By Andrew Butow, Principal Consultant
If you need more information about the NDIS:
- Contact the NDIS directly to find out more: 1800 800 110 or their website: https://www.ndis.gov.au
- If you are considering becoming a provider follow this link: https://www.ndis.gov.au/providers/provider-toolkit.html