Stories from the front line

How to reduce business disruption during change

How to keep the plane flying while you fix it You’ve heard it before: people hate change. Why? Because it disrupts the status quo. Disruption lives in the DNA of change but if not well-managed and minimised, the extent can be devastating to a business’ day-to-day operations. You’ve seen it before: distracted sales people hinder revenue frustrated talent walk out gossip and cynical chatter kill productivity output drops and customers suffer So how can you minimise business disruption when changing your organisation? Here are a few approaches and tips from our experience: Change necessitates SOME disruption. Plan for it, talk about it and track it Project teams often anticipate business disruption but fall short of ensuring all stakeholders are on the same page. Raising awareness of expected disruption to business leaders, middle managers, their direct reports as well as (in some cases) external customers and partners, should be in the…

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