Employee-centred learning design, creates new capabilities and cost-efficiency for energy provider
Brief
Our client is Australia’s leading integrated energy company and retailer, providing energy to over 4.3 million Australians.
As part of their Energy Markets business strategy, our client is replacing existing legacy systems with a single platform capable of supporting their multi-commodity offering within the Energy Trading and Risk Management business. The new technology will enable the business to make accurate and timely decisions to further leverage the value of their portfolio.
Solution
Blue Seed Consulting was engaged to provide technical training services to support the project delivery for a period of three months in preparation for the first release of a staged project implementation.
The scope of the engagement related to the provision of a detailed training needs analysis and training strategy and the development of a suite of training modules, tailored training programs, quick reference guides and learner activities.
End user impacts were at the core of this development work to ensure the training addressed the knowledge and skill gaps in a way that enabled impacted individuals to function effectively post implementation.
Results
In partnership with the client, Blue Seed Consulting provided expertise particularly in the areas of technical training content development and SME engagement. There was a need to immerse in the technical aspects of the solution and spend time with impacted roles to gain a greater sense of ‘current’ state, which provisioned better assessment of the changes affecting each group.A number of training modules were developed whose content focused on ‘need to know’ information. Each module incorporated a number of practical hands-on Learner Activities on the premise that ‘what learners DO, they understand’. The content was gathered through a series of facilitated workshops tailored to each impacted group.Additional materials (Quick Reference Guides) and a centralised repository for training and support information were created to equip individuals with the right information and support, post training.
The client was delighted with the quality of the outputs and the process adopted, which achieved deep and very targeted engagement with the SME’s with as light a touch on their time as possible.
“It has been a privilege to have had Blue Seed involved in our initiative. Our Blue Seed consultant exudes a passion and energy in how she executes her role which inspires her colleagues and stakeholders. She is able to channel this positive energy into a collaborative culture resulting in an outcome which exceeds expectations. In the case of our initiative, the consultant produced a set of Training Needs Analysis material which will prove pivotal in ensuring our Business’s readiness for Day 1 Go-Live.”
Program Manager – Energy Company
